Support & FAQ
Direct Customer & Pilot Support
Reach out directly to our engineering and coffee science team for setup help or bug reports.
Frequently Asked Questions
How do I get TestFlight beta access for iOS?
We are actively rolling out pilot builds via Apple TestFlight to home baristas, roasters, and specialty coffee professionals.
To request an invitation, send an email to support@getbrewstation.com with the subject TestFlight Beta Request, along with your grinder model and favorite brewing dripper. We onboard new cohorts on a rolling weekly basis.
What if my grinder or brewer isn't listed in the database?
BrewStation features smart equipment matching with flexible free-text search. If your gear isn't in our curated directory, you can type in any grinder or brewer you own (from vintage hand grinders to custom drippers).
Even without a pre-calibrated profile, BrewStation maps your grinder across intuitive grind bands (Fine to Coarse) so you can start brewing right away.
Want your grinder's exact clicks or brewer geometry added to our verified directory? Email the model name to support@getbrewstation.com, and our team will measure its burr specs for an upcoming update.
How does dial-in calibration work?
Dialing in pour-over shouldn't require a spreadsheet. BrewStation pairs your gear with balanced targets for dose, water, temperature, and grind size.
After each brew, simply taste your cup and tap your rating:
- Sour: Indicates under-extraction. BrewStation nudges your grind slightly finer on your next cup to increase extraction and sweetness.
- Balanced: The sweet spot. BrewStation locks in this dialed-in recipe for your bean and equipment.
- Bitter: Indicates over-extraction or astringency. BrewStation nudges your grind coarser to smooth out harsh notes and shorten contact time.
Your dial adjustments are saved per coffee and setup, so switching between bags never resets your progress.
Do I need to create an account to use BrewStation?
No. BrewStation is built on a 100% local-first philosophy. There are no accounts, passwords, or cloud logins to manage.
When you install the app, your coffee logs, custom stations, and recipe parameters live strictly inside your device's sandbox. It runs completely offline on your kitchen counter.
Is my coffee bag photo stored or uploaded when I scan a label?
No photos are stored or uploaded.
When you scan a bag label, the camera reads details like roaster name, origin, process, and elevation on the spot. Once the text is captured into your coffee profile, the temporary image is immediately discarded. We never store your photos, maintain an image library, or track your scans.
Are you partnering with specialty coffee roasters and cafés?
Yes! We work directly with specialty roasters to verify bag label formats, pre-calibrate recipes for seasonal releases, and build dedicated tools for café counters and retail education.
If your roastery or café is interested in partner profiles or early access to our roaster tooling, please get in touch with our team at hello@getbrewstation.com.